Troubleshooting
Common issues
Fast fixes for sign-in, analysis, billing, and MCP — so you can get back to the creative work.
Most ClipSonar hiccups have a quick fix. Start here before you burn an hour debugging.
Sign-in isn’t working
- Try signing in again from the login page
- Clear ClipSonar site cookies, then retry
- If the landing page shows an auth error, the sign-in exchange likely failed — one clean login usually fixes it
Still blocked? Email support@clipsonar.com with the exact error text.
Analysis stuck or failed
- Confirm the creator profile or clip URLs are public on Instagram or TikTok
- Refresh the analyzer — large creators and topics can take longer on the first run
- If it’s still stuck, contact support with the creator, collection, or topic name and when you started
Billing or payment failed
- Double-check card details and available funds
- Retry from Settings → Billing
- Need invoices or Enterprise billing? Email support
- First-week-free questions: you should not need a card to activate Basic or Pro for the free week — if checkout asks for one unexpectedly, contact support
MCP won’t connect
- Re-open Settings → MCP (or Add to Claude) and repeat the connect flow
- Confirm Claude still has the ClipSonar MCP connection enabled
- Screenshot the error and send it to support if it persists
Still stuck?
Open the chat widget in ClipSonar — real humans, real help. Or email support@clipsonar.com.
You’re closer than you think to shipping with proof instead of guessing.
